Your account
Delete your URMEK account
You can delete your account yourself from inside the app in under a minute. If you cannot open the app any more, email us and we will do it for you after confirming it is your account.
In the app
- Open URMEK and go to Profile.
- Tap Delete account.
- Read what will be removed, then tap Send code. A one-time code goes to the phone number or email on your account.
- Enter the six-digit code and tap Delete my account. You can tap Resend code after 30 seconds, or Keep my account to stop.
You are signed out immediately and the account is gone. It cannot be restored. The same phone number or email can be used to register again later, as a new account.
If you cannot open the app
Email support@routecoreservices.com with the subject Delete my URMEK account, from the email address on the account, or include the phone number on the account. We confirm it is you with a one-time code to that phone or email, then delete the account within 30 days and email you when it is done.
No phone call is required, and you do not need to reinstall the app.
Other privacy choices
You can also ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing support@routecoreservices.com. Location, camera and notification permissions can be changed at any time in your phone’s settings. Details are in the privacy policy. Requests are handled by the Privacy Officer at RouteCore Services Inc.